Shipping and Delivery
We offer a fully Traceable system using Fastway Couriers within New Zealand.
Please advise us of any special delivery requirements you have when placing your order.
The cost of shipping parcel is as follows; National small parcels (0.010m3) throughout New Zealand $7.50 + gst
For the rest of the North Island up to 10kg (0.5m3) $13.50 + gst
South Island delivery parcels up to 5kg (0.25m3) $14.50 + gst and between 5 - 10 kg $25.00 + gst
Rural Delivery an extra of $5.00 + gst
These prices may vary according to the weight and size of the parcel.
Returns and Exchanges Policy
Acu Future strives to provide our customers with the highest quality merchandise and customer service. If you are not completely satisfied with your item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.
Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, we will either issue a refund for the purchase price of your account used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Acu Future. We encourage you to send all returns via insured mail for protection against loss or damage.
If you return an item after the 10 business day window, without a RA#, and/or we suspect an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
You can email Customer Service or call us at 0276 228 388 Monday through Friday between 9 am and 5 pm.
Please note: All sales on discounted and sale items are final.
Acu Future work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 0276 228 388 and we will do our best to cancel your order. If your order has already shipped, please see our returns policy for further instructions.